wb999 Privacy Policy

1. Who We Are

wb999 is an online gaming and sports betting platform available at wb999.win. When this Privacy Policy refers to "wb999", "we", "our" or "us", it means the platform operator responsible for the data described in this document. This policy applies to all users who access the platform through the website or the wb999 mobile app.

The platform serves players in Pakistan. All payment transactions are processed in PKR. Our primary payment integration partners for Pakistan are JazzCash, Easypaisa and Raast. This Privacy Policy explains how we handle personal data generated through your use of the platform — from the moment you register an account through every deposit, wager and withdrawal you make.

2. Data We Collect

wb999 collects personal data through the account registration process, through your ongoing use of the platform and through interactions with support. Below is a summary of the categories of data we collect and why each is necessary.

We do not collect data that is not required for the purposes described above. If you use the wb999 app, additional data such as device identifiers and notification preferences are collected — this is explained further in the App-Specific Data section below.

3. How We Use Your Data

The personal data wb999 collects is used to operate your account and deliver the platform services you have signed up for. The specific uses are as follows:

• Account management: Creating and maintaining your wb999 account, processing logins, resetting credentials and managing your profile settings.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer. Your payment details are passed to the relevant payment processor to complete the transaction.
• Identity verification: Confirming your age and identity as required before your first withdrawal and as part of ongoing compliance checks. This uses CNIC data you provide.
• Customer support: Responding to your queries, resolving disputes, investigating complaints and maintaining records of support interactions.
• Security and fraud prevention: Monitoring account activity for unusual patterns, detecting potentially fraudulent transactions and protecting against unauthorised access.
• Responsible gaming: Using activity data to identify patterns that may indicate a player is experiencing difficulty managing their gaming, as part of our responsible gaming obligations.
• Platform improvement: Using aggregated, anonymised activity data to understand how players use the platform and improve features, performance and the overall experience.
• Marketing communications: Sending bonus offers, VIP programme updates, PSL event promotions and platform news to players who have opted in to receive such communications.

4. Legal Basis for Processing

wb999 processes your personal data on the following legal grounds depending on the purpose of the processing:

• Contractual necessity: Processing required to provide the platform services you signed up for — account operation, payments, game access and withdrawals.
• Legitimate interests: Security monitoring, fraud prevention, platform improvement and responsible gaming monitoring — where our interests in protecting the platform and players do not override your privacy rights.
• Consent: Marketing communications and optional data uses, which you can withdraw at any time through your account settings.
• Legal obligation: Identity verification and record-keeping required to meet our obligations as a platform operator.

5. Payment Data

Processing PKR deposits and withdrawals on wb999 requires sharing relevant payment details with the payment processors you use. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the necessary transaction information is passed to the respective payment provider to complete the transfer.

wb999 does not store full payment account credentials on our own servers. JazzCash wallet numbers and Easypaisa accounts are stored in tokenised form sufficient to process future transactions to your registered methods. Full bank account details submitted for bank transfer withdrawals are encrypted and stored only for the duration necessary to process the transaction.

All withdrawals on wb999 are processed to accounts registered in your own name. This is both a security measure and a requirement for preventing financial fraud. Third-party payments are not processed.

6. Sharing Your Data

wb999 does not sell, rent or trade personal data to third parties for advertising or commercial purposes. We share data only where it is necessary to operate the platform, fulfil our obligations or comply with legal requirements. Below are the categories of third parties with whom data may be shared:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data required to process your PKR deposits and withdrawals.
• Game providers: Third-party game studios whose titles appear in the wb999 Game Lobby and Live Casino may receive anonymised session data for game operation purposes. These providers do not receive your personal account details.
• Identity verification services: Where identity verification is required, we may use a third-party verification service to confirm the authenticity of CNIC documents submitted.
• Technology infrastructure: Cloud hosting and platform infrastructure providers hold data on servers used to run the wb999 platform. These providers operate under strict contractual data protection obligations.
• Legal and regulatory: Where legally required, we may disclose information to relevant authorities. We will only do so where required by a valid legal obligation and will not disclose more information than is necessary.

All third parties with whom wb999 shares data are required to handle it securely and use it only for the specific purpose for which it was shared.

7. Cookies and Tracking

wb999 uses cookies and similar tracking technologies on the platform website to enable essential functions, improve performance and understand how the platform is being used. Cookies are small text files stored on your device when you visit the website.

• Essential cookies: Required for the platform to function — including maintaining your login session, remembering your language preference and enabling secure payment flows. These cannot be disabled without affecting platform functionality.
• Performance cookies: Used to collect anonymised data about how pages are used, which features are accessed most frequently and where errors occur. This data is used to improve the platform.
• Preference cookies: Store your platform settings so you do not have to re-enter them every visit — such as odds format preference or notification settings.

wb999 does not use third-party advertising cookies or tracking pixels for retargeting purposes. You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent some platform features from working correctly.

8. Data Retention

wb999 retains personal data only for as long as it is needed for the purposes described in this policy, or as required by applicable legal obligations. The general retention principles are as follows:

• Active accounts: Personal data associated with an active account is retained for as long as the account remains open and for a reasonable period afterwards to handle any outstanding disputes or queries.
• Closed accounts: When an account is closed — whether by you or by wb999 — core identity and transaction records are retained for a minimum period required to fulfil legal obligations, typically several years depending on the nature of the records.
• Support communications: Chat and email support records are retained for a period sufficient to handle follow-up disputes and quality review, after which they are deleted or anonymised.
• Marketing data: If you withdraw consent to marketing communications, your contact details are removed from active marketing lists promptly. Records of the opt-out itself are retained to prevent accidental re-contact.

After the applicable retention period, personal data is securely deleted or anonymised so it can no longer be linked back to you as an individual.

9. Data Security

wb999 takes the security of player data seriously. The platform employs a range of technical and organisational security measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and wb999 servers is encrypted using TLS (Transport Layer Security).
• Player passwords are stored using strong one-way hashing — they are never stored in readable form.
• Access to production data systems within the wb999 organisation is restricted to authorised personnel on a need-to-know basis and is subject to access logging.
• Regular security reviews are conducted to identify and address potential vulnerabilities in the platform infrastructure.
• The wb999 app supports biometric authentication (fingerprint and face ID) as an additional layer of account security for mobile users.

While wb999 takes substantial measures to protect your data, no platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — use a strong unique password, enable any available two-factor verification and do not share your login credentials with anyone.

10. Your Rights Over Your Data

As a wb999 player, you have rights in relation to the personal data we hold about you. These rights are described below, along with how to exercise them.

To exercise any of these rights, contact the wb999 support team via live chat or at [email protected]. We will verify your identity before processing any data rights request and respond within a reasonable period.

11. Children's Privacy

The wb999 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. The registration process includes a date of birth field and age confirmation, and age verification may be requested before a withdrawal is processed.

If we discover that personal data has been collected from a person under 18 — whether through a falsified date of birth at registration or any other means — the account will be closed immediately, funds will be returned after review, and the personal data will be deleted.

12. App-Specific Data

The wb999 mobile app for Android and iOS collects some additional data categories compared to the web platform. This data is used to deliver the mobile experience, including push notifications and biometric login.

• Device identifiers: A unique device ID is used to associate your account login with your device for security purposes and to manage push notification delivery.
• Push notification tokens: If you grant permission for push notifications, a notification token is stored to enable delivery of alerts for Cricket match events, VIP updates and account activity.
• Biometric data: If you enable fingerprint or face ID login in the app, biometric authentication is handled entirely by your device's operating system. wb999 does not receive or store your biometric data — only a confirmation from the device that authentication was successful.
• App usage analytics: Anonymised data about which screens and features are used within the app helps us identify performance issues and improve the mobile experience. This data is not linked to your personal account.

You can manage notification permissions in your device's app settings at any time. Disabling notifications will not affect your ability to use the platform but will mean you no longer receive real-time alerts.

13. Updates to This Privacy Policy

wb999 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable requirements or improvements to our data practices. The "Last Updated" date at the top of this page will be revised whenever the policy changes.

For changes that materially affect how we use your data — for example, adding a new data processing purpose or a new category of third-party sharing — we will provide notice through the wb999 app notification system and a banner on the platform before the changes take effect. For minor or administrative changes, the updated policy will be published without individual notification.

Continued use of the wb999 platform after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with a material change, you should stop using the platform and contact support to initiate account closure.

14. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the wb999 support team:

• Live Chat: Available through the wb999 website and app during support hours — the fastest channel for most queries.
• Email: Reach the team at [email protected]. For data rights requests, please include your registered username and a brief description of your request.
• VIP Account Manager: Gold and Platinum VIP members can contact their dedicated account manager directly for any account or data-related queries.